New Tools to Hold Cambodian Public Services Accountable

[CEOCambodiaNews]

New Program Aimed at Aiding Delivery of Public Services in Phnom Penh
By VOA News
December 28, 2019 04:31 AM

A new program is being put into place in Phnom Penh aimed at enabling nongovernmental organizations to help combat the Cambodian capital’s growing problems stemming from traffic and litter.

Not long ago, the city was one of Southeast Asia’s few capitals with wide, open boulevards not overly crowded with cars and litter, but that is changing. Cambodia’s economy has been growing at more than 6% a year and with that has come more business, more people, and more problems. That is why traffic jams and waste collection were the top complaints raised by Cambodians this past week, when the Phnom Penh Municipal Council held a public forum to listen to constituents.

Politics in the former French colony usually get attention when an official is accused of stealing an election, or when a political opponent is thrown in jail. However these issues feel far away for many Cambodians, who just want their local politicians to make sure that the water runs when they turn on the tap, or that the trash is picked up every week.

Now, under a new program, nongovernmental organizations will be able to step into the space between politicians and their constituents, by creating tools, such as smartphone apps, so that people can determine whether and when public services are being delivered.

“This is a coordinated, five-year effort,” Veena Reddy, the U.S. Agency for International Development mission director for Cambodia, said in an emailed statement. “It will deploy cutting edge technology that will allow citizens and officials to monitor and use data to improve key public services affecting all Cambodians.”

USAID, which is funding the effort, did not disclose how much money it is spending for programs that support public services. NGOs using the funds include FHI 360, the Institute for Development Impact, the Triangle Environmental Health Initiative, and Nikol Global Solutions, all based in the United States. The groups are set to start at different times. For example, the Institute for Development Impact will start in January.

FHI 360, for instance, is using development aid money to create a database for Cambodians to check on their municipal services. The organization said its work “will ensure that citizens gain the knowledge, skills, and innovative tools needed to improve public services in urban areas through the application of social accountability tools.”

Holding politicians accountable
The effort’s goal is to allow Cambodians to keep track of the services that their local governments are supposed to be delivering, such as primary education, health care, waste collection, and water services. For instance, an organization could use the development aid money to develop an internet app that shows residents when trash pickup is scheduled for their street, as well as giving them a comment box to let authorities know when something goes wrong.
https://www.voanews.com/east-asia-pacif ... phnom-penh

[Duncan]

The app for reporting potholes in the road is working well according the media reports. Now how can I apply for funding to start a '' I want my bloody footpath back '' app.
This would give the footpath police a time and location of every Lexus that is parked across the footpath blocking it off.
I will even contribute some monies towards old fashioned wheel clamps as the footpath police dont seem to know how to use the one and only 2019 model clamp they have now.