Air Aisa Full Refund
Posted: Tue Nov 19, 2019 10:18 am
I recently had a trip planned to Australia from the 14-30th November and wanted to get out of going. I had a flight booked with Air Asia PP-KL-SYD which Air Asia had made a change to the outbound flight from PP-KL.
The outbound was originally 16:45 but they changed it to 14:25 on Oct 7th. This turned a 3 hour layover into a 5.5 hour one. Annoying, but not the end of the world.
On the email (at the bottom) they said I could get a full refund. As I had decided not to go anyway, any refund would be a bonus, even a partial one.
So, I applied on 6th November and got a case number. No other notification was made to me, no confirmation email, nothing to confirm I would get a full refund. Their online help was useless, they only ask questions they want to answer.
November 14th came and went with my outbound and onward flights still showing on my account of upcoming flights, as it was before the refund request. I was getting very nervous.
At 8pm last night the FULL amount hit my account, $747.96. That included all the baggage extras and seat selection extras, which was about $200 alone. There was no deduction for any admin fees or the like. I was, and still am, amazed.
I have claimed back Airport taxes and fees before with Air Asia and that is a bit complex and takes about 90 days to refund. This claim took 96 hours from the outbound flight being a 'no show'.
I can only assume that there is some international airline obligation that if they move your flight times beyond a certain amount they have to refund the lot. I cannot believe they would offer a full refund just for an extra 2.5 hours additional layover out of the goodness of their hearts.
I think the take away from this is that if an airline notifies you with a change of flight times, read the whole of the email to the bottom of the page
You might find you are entitled to all your money back and that might be a very attractive offer for you at that time.
Anybody had similar experience?
The outbound was originally 16:45 but they changed it to 14:25 on Oct 7th. This turned a 3 hour layover into a 5.5 hour one. Annoying, but not the end of the world.
On the email (at the bottom) they said I could get a full refund. As I had decided not to go anyway, any refund would be a bonus, even a partial one.
So, I applied on 6th November and got a case number. No other notification was made to me, no confirmation email, nothing to confirm I would get a full refund. Their online help was useless, they only ask questions they want to answer.
November 14th came and went with my outbound and onward flights still showing on my account of upcoming flights, as it was before the refund request. I was getting very nervous.
At 8pm last night the FULL amount hit my account, $747.96. That included all the baggage extras and seat selection extras, which was about $200 alone. There was no deduction for any admin fees or the like. I was, and still am, amazed.
I have claimed back Airport taxes and fees before with Air Asia and that is a bit complex and takes about 90 days to refund. This claim took 96 hours from the outbound flight being a 'no show'.
I can only assume that there is some international airline obligation that if they move your flight times beyond a certain amount they have to refund the lot. I cannot believe they would offer a full refund just for an extra 2.5 hours additional layover out of the goodness of their hearts.
I think the take away from this is that if an airline notifies you with a change of flight times, read the whole of the email to the bottom of the page
You might find you are entitled to all your money back and that might be a very attractive offer for you at that time.
Anybody had similar experience?