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Digi - surprising service
Posted: Tue Jun 24, 2014 5:37 pm
by StroppyChops
The new apartment has an existing Digi cable and I knew I could pick up unlimited access at 2Mbps for $12pcm so I wandered into the Digi office on Sunday and signed up. Although there's a live modem already on the wall the connection would take "three to five working days" and I politely asked if this meant two weeks. A couple of internal phone calls led to, "Okay, we be there this Wednesday, our man call day before to make time." At 3.30pm today I whinged to Mrs Stroppy that Cambodge telcos are just like Telstra and that I bet we wouldn't be hearing from Digi this week. Five minutes later the Digi tech called to arrange a time for tomorrow. I know there's a lot of negative comment out there about Digi's tech support, but so far I'm impressed. I haven't had (domestic) cable Internet before and I talked Digi into an unthrottled connection, so I'm looking forward to seeing how much better it is than Cellcard's Edge (as in allEDGEdly 3G) connection. If you read this far, you really need a hobby.
Re: Digi - surprising service
Posted: Tue Jun 24, 2014 5:42 pm
by General Mackevili
StroppyChops wrote:... but so far I'm impressed.
Haha, you can't be impressed until you HAVE internet. Then you can be impressed.
The "blame game" is scheduled next.
Have fun!
Re: Digi - surprising service
Posted: Tue Jun 24, 2014 5:43 pm
by General Mackevili
Dagenham or Digger in 3.......2........1......
Re: Digi - surprising service
Posted: Tue Jun 24, 2014 5:45 pm
by StroppyChops
LOL! No sugar for my allEDGEdly pun? I spent time on that!
Re: Digi - surprising service
Posted: Tue Jun 24, 2014 5:49 pm
by General Mackevili
StroppyChops wrote:LOL! No sugar for my allEDGEdly pun? I spent time on that!
I didn't read that far.
StroppyChops wrote:... Cellcard's Edge (as in allEDGEdly 3G) connection. If you read this far, you really need a hobby.
Re: Digi - surprising service
Posted: Tue Jun 24, 2014 5:50 pm
by StroppyChops
Smooth.
Re: Digi - surprising service
Posted: Tue Jun 24, 2014 6:02 pm
by vladimir
General Mackevili wrote:StroppyChops wrote:LOL! No sugar for my allEDGEdly pun? I spent time on that!
I didn't read that far.
That wasn't a very knife thing to say.
Re: Digi - surprising service
Posted: Tue Jun 24, 2014 6:07 pm
by StroppyChops
vladimir wrote:That wasn't a very knife thing to say.
Gourd.
Re: Digi - surprising service
Posted: Wed Jun 25, 2014 7:43 am
by GMJS-CEO
The service when people are signing up is much better than when you are already hooked in.
Re: Digi - surprising service
Posted: Wed Jun 25, 2014 9:34 am
by StroppyChops
No doubt. I'm at the point of being willing to endure dodgy customer service over dodgy connection though.