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Grab not honouring their Rewards
Posted: Thu Apr 04, 2019 12:05 pm
by Doc67
Has anyone else noticed that Grab have not been honouring their rewards?
They have had a constantly repeating "3000" offer, whereby any ride up to 4KM will be charged at only 3000 Riel, up to 5 rides a day. It worked fine for a long time but recently it has only been giving me 1 ride per day and thereafter saying my "discount has been fully used up", but yesterday it gave me none!
I complained and got a email back saying they are looking into it. I just tried to book a second ride today using the offer and now it seems to work.
Anyone had a similar experience? Are they starting to get a bit slippery and seeing who notices or bothers to complain?
Or have I become a world class cheapskate for getting upset about a 1000 riel discount?
Re: Grab not honouring their Rewards
Posted: Thu Apr 04, 2019 12:15 pm
by PSD-Kiwi
Doc67 wrote: ↑Thu Apr 04, 2019 12:05 pm
Or have I become a world class cheapskate for getting upset about a 1000 riel discount?
^ This
Re: Grab not honouring their Rewards
Posted: Thu Apr 04, 2019 12:18 pm
by armchairlawyer
Doc67 wrote: ↑Thu Apr 04, 2019 12:05 pm
Has anyone else noticed that Grab have not been honouring their rewards?
They have had a constantly repeating "3000" offer, whereby any ride up to 4KM will be charged at only 3000 Riel,
up to 5 rides a day. It worked fine for a long time but recently it has only been giving me 1 ride per day and thereafter saying my "discount has been fully used up", but yesterday it gave me none!
I complained and got a email back saying they are looking into it. I just tried to book a second ride today using the offer and now it seems to work.
Anyone had a similar experience? Are they starting to get a bit slippery and seeing who notices or bothers to complain?
Or have I become a world class cheapskate for getting upset about a 1000 riel discount?
I asked Grab about this (the same thing happens with their JG40 and BIG20 promotions as well as the 3000 and 5000 promotions (btw Rewards are a different thing and they are being honoured).
They told me there is a total available each day for all of their customers. Once that total is used up, no more can be used until midnight. That explains why it is easy to use the promotions in the early hours and in the mornings and nigh impossible in the evenings.
Re: Grab not honouring their Rewards
Posted: Thu Apr 04, 2019 12:24 pm
by Tarndog
The promotions have validity periods. They had a ton of promotions/discounts in March, but I haven't seen any promotions for April yet.
Re: Grab not honouring their Rewards
Posted: Thu Apr 04, 2019 12:30 pm
by Doc67
armchairlawyer wrote: ↑Thu Apr 04, 2019 12:18 pm
Doc67 wrote: ↑Thu Apr 04, 2019 12:05 pm
Has anyone else noticed that Grab have not been honouring their rewards?
They have had a constantly repeating "3000" offer, whereby any ride up to 4KM will be charged at only 3000 Riel,
up to 5 rides a day. It worked fine for a long time but recently it has only been giving me 1 ride per day and thereafter saying my "discount has been fully used up", but yesterday it gave me none!
I complained and got a email back saying they are looking into it. I just tried to book a second ride today using the offer and now it seems to work.
Anyone had a similar experience? Are they starting to get a bit slippery and seeing who notices or bothers to complain?
Or have I become a world class cheapskate for getting upset about a 1000 riel discount?
I asked Grab about this (the same thing happens with their JG40 and BIG20 promotions as well as the 3000 and 5000 promotions (btw Rewards are a different thing and they are being honoured).
They told me there is a total available each day for all of their customers. Once that total is used up, no more can be used until midnight. That explains why it is easy to use the promotions in the early hours and in the mornings and nigh impossible in the evenings.
Yes, I mixed up the Rewards and Promotions distinction.
That seems to explain it. On their promotion it does say at the bottom under T&C, "Limited redemptions per day". So that means first come first served. It seems to be all over by 6pm.
Thanks Armchair Lawyer...