Nasty Shock Awaiting ABA Bank customers

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takeoman
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Nasty Shock Awaiting ABA Bank customers

Post by takeoman » Wed Oct 10, 2018 2:23 pm

ABA announced that they would be upgrading their system over the holiday, this was supposed to be completed by 8am today. I logged in to their Internet banking system around 2pm and was informed that "you have no accounts". They are now saying that things will be back to normal by the 11th. But I seem to remember a recent case in the UK when such an update resulted in weeks of problems for the customers. :hattip:
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LaudJohn
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Re: Nasty Shock Awaiting ABA Bank customers

Post by LaudJohn » Wed Oct 10, 2018 2:58 pm

Yes. I tried to do a transfer today. Still out. I did not know it was coming.

This is a shock as it has been so reliable and excellent.
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CEOCambodiaNews
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Re: Nasty Shock Awaiting ABA Bank customers

Post by CEOCambodiaNews » Wed Oct 10, 2018 3:03 pm

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PSD-Kiwi
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Re: Nasty Shock Awaiting ABA Bank customers

Post by PSD-Kiwi » Wed Oct 10, 2018 3:41 pm

Both the missus and I received the following message from ABA via email and SMS last week...

Dear​ valued​ customers,

Please​ be​ informed​ that​ we​ scheduled​ a​ significant​ upgrade​ of​ our​ banking​ system​ from​ 6​ to​ 10​ October​ 2018.​ This​ is​ the​ part​ of​ our​ continuous​ plan​ to​ accommodate​ the​ increasing​ number​ of​ customers​ and​ to​ provide​ them​ with​ the​ best​ banking​ experience.​

The​ upgrade​ will​ impact​ some​ of​ our​ products​ and​ services​ as​ follows:
6​ October,​ 10:00​ pm​ –​ 9​ October,​ 11:00​ pm:​ some​ features​ of​ ABA​ Mobile​ app​ and​ iBanking​ service​ may​ not​ work​ stable​ or​ be​ unavailable.​
9​ October,​ 11:00​ pm​ –​ 10​ October,​ 08:00​ am:​ all​ ABA​ cards,​ ATMs,​ POS​ terminals,​ cash-in​ kiosks,​ ABA​ Mobile​ app​ and​ PayWay​ online​ payment​ gateway​ will​ be​ completely​ unavailable.​

We​ apologize​ for​ any​ inconvenience​ caused​ by​ this​ upgrade​ and​ express​ our​ sincere​ gratitude​ for​ your​ kind​ understanding!
Unfortunately it appears their upgrades are taking longer than expected. I have complete faith that our funds are secure and am not expecting a nasty shock, just as they were when they conducted upgrades a couple years ago.
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PSD-Kiwi
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Re: Nasty Shock Awaiting ABA Bank customers

Post by PSD-Kiwi » Wed Oct 10, 2018 5:00 pm

...internet banking and mobile app are both up and running, all of our accounts are showing the correct amounts, transfers are working, no problems.
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Re: Nasty Shock Awaiting ABA Bank customers

Post by LaudJohn » Wed Oct 10, 2018 5:12 pm

PSD-Kiwi wrote:
Wed Oct 10, 2018 5:00 pm
...internet banking and mobile app are both up and running, all of our accounts are showing the correct amounts, transfers are working, no problems.
The App is still under maintenance for me.
Arget
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Re: Nasty Shock Awaiting ABA Bank customers

Post by Arget » Wed Oct 10, 2018 9:32 pm

Its working again.
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