ACLEDA ATMs shutdown over the weekend.
Posted: Mon Dec 05, 2016 8:11 am
Bank customers irked by shutdown of ATMs
Mon, 5 December 2016
Customers of Acleda Bank, the Kingdom’s largest financial institution, struggled to access their accounts after the bank’s nearly 300 ATM machines nationwide were taken out of service over the weekend for a system-wide software upgrade.
Despite claims by the bank that the ATMs would only be closed from 10pm on Friday until Saturday morning, customers reported that the closures began on Friday afternoon and continued at some branches beyond midday yesterday.
Speaking at the bank’s branch on Norodom Boulevard in Phnom Penh last night, Pang Sopheak, an Acleda representative who had been deployed to ease customer complaints, said while the branch’s ATM was working, there were still bugs to be sorted out.
“The new system is not working well yet and some customers have had difficulty in taking out money still,” he said. “It was supposed to be fixed by 10 am on Saturday.”
In Channy, president and CEO of Acleda Bank, said the bank informed all of its clients of the temporary ATM closure beforehand, though declined to say how they were notified...
http://www.phnompenhpost.com/business/b ... tdown-atms
Mon, 5 December 2016
Customers of Acleda Bank, the Kingdom’s largest financial institution, struggled to access their accounts after the bank’s nearly 300 ATM machines nationwide were taken out of service over the weekend for a system-wide software upgrade.
Despite claims by the bank that the ATMs would only be closed from 10pm on Friday until Saturday morning, customers reported that the closures began on Friday afternoon and continued at some branches beyond midday yesterday.
Speaking at the bank’s branch on Norodom Boulevard in Phnom Penh last night, Pang Sopheak, an Acleda representative who had been deployed to ease customer complaints, said while the branch’s ATM was working, there were still bugs to be sorted out.
“The new system is not working well yet and some customers have had difficulty in taking out money still,” he said. “It was supposed to be fixed by 10 am on Saturday.”
In Channy, president and CEO of Acleda Bank, said the bank informed all of its clients of the temporary ATM closure beforehand, though declined to say how they were notified...
http://www.phnompenhpost.com/business/b ... tdown-atms