Immigration app

ItWasntMe · Post by **ItWasntMe** » Sun Sep 08, 2024 3:25 pm

raendi wrote: ↑Sun Sep 08, 2024 3:21 pm
ItWasntMe wrote: ↑Sun Sep 08, 2024 9:20 am Found it to be easy enough. As I already had a visa with multiple entries it was just a matter of taking a crappy selfie, photo of my passport and check some boxes. Upon arrival I showed immigration that I had a QR code and that was it.
Same here, except nobody ask to show QR code.

They didn't ask me either, I showed it and asked them if they shouldn't scan it or something and they declined

Kammekor · Post by **Kammekor** » Sun Sep 08, 2024 4:43 pm

raendi wrote: ↑Sun Sep 08, 2024 3:21 pm
ItWasntMe wrote: ↑Sun Sep 08, 2024 9:20 am Found it to be easy enough. As I already had a visa with multiple entries it was just a matter of taking a crappy selfie, photo of my passport and check some boxes. Upon arrival I showed immigration that I had a QR code and that was it.
Same here, except nobody ask to show QR code.

Nobody cares about it, when they scan your passport the provided data will pop up, or won't. In which case they will turn you down and send you off to fill in your data in one of the tablets.

Bill Shakey · Post by **Bill Shakey** » Mon Sep 09, 2024 6:01 am

The purpose of finetuning a product such as this after it’s been up and running for a while is to iron out anything not identified during concept and development. However, rather than improving the functionality, it appears they’ve made it worse. When the site/app says surname ‘optional’ (this is probably just for first timers, if you’ve already got a visa it’s probably easier) I think what they really mean is your given name is optional. But because Cambodia naming convention is family name followed by given name, they’ve applied that form to Western naming protocols and looked at the surname as the given name. So instead, they’re asking for Bill rather than Shakey when what they really want is Shakey not Bill.
They’re going to have to fix it as it will cause a lot of confusion and they won’t even be capturing the details they’re after. But I don’t know how you feed that back to them?

Khmer_Risotto · Post by **Khmer_Risotto** » Mon Sep 09, 2024 10:46 am

I can’t even open the app now on iOS. Just immediately crashes.

Anyone else?

Alex · Post by **Alex** » Mon Sep 09, 2024 11:31 am

I'd imagine that the surname is an optional field because some nationalities (e.g. Indonesian) don't necessarily have surnames. That has caused issues elsewhere, too.

In other words, it's only optional if you don't have one. If you do have a surname, you do need to fill it in.

It does make sense to me, but obviously, the UX is very poor.

stevenjb · Post by **stevenjb** » Mon Sep 09, 2024 11:53 am

I have opened the e-Arrival App for giggles. I don't understand under Contact Information (lower portion of the App) -

Phone Number -
can this be a phone number outside Cambodia. If it is one's first time visiting they would not have a Cambodian phone number.

Personal Contact *required -
who's name would go here if I have no Cambodian contact.?

Kammekor · Post by **Kammekor** » Tue Sep 10, 2024 3:24 pm

stevenjb wrote: ↑Mon Sep 09, 2024 11:53 am I have opened the e-Arrival App for giggles. I don't understand under Contact Information (lower portion of the App) -

Phone Number -
can this be a phone number outside Cambodia. If it is one's first time visiting they would not have a Cambodian phone number.

Personal Contact *required -
who's name would go here if I have no Cambodian contact.?

Your hotel/guesthouse/BNB

xtreme · Post by **xtreme** » Tue Sep 10, 2024 4:35 pm

Bill Shakey wrote: ↑Mon Sep 09, 2024 6:01 am When the site/app says surname ‘optional’ (this is probably just for first timers, if you’ve already got a visa it’s probably easier) I think what they really mean is your given name is optional.
...they won’t even be capturing the details they’re after.

Don't hire "native speakers" sleeping it off at the bus station in Bangladesh.

Hire a US/Can/Aus/uk high school graduate for $100.

Joakim · Post by **Joakim** » Wed Sep 18, 2024 12:34 pm

The new update have a bug. (maybe more)

I have a new passport so I had to make a new profile.
I tried several times to fill in the e-Arrival form and every time end up on the pay for e-Visa 36US.
There is no way to choose VOA, only different Visa types T, E, K, D.
The "trick" is to choose Visa K, then U can finish the registration.

I arrived yesterday 17/9.

New is also that I could pay with CC. No extra fee. Just 30US.

Almost immediately after I payed I got the passport back with just a small sticker with a QR-code.

No more FullPage VISA. No more stamps. Just a small sticker.

No more standing in line and wait for passport.

Very smooth!

Kammekor · Post by **Kammekor** » Wed Sep 18, 2024 1:57 pm

Joakim wrote: ↑Wed Sep 18, 2024 12:34 pm The new update have a bug. (maybe more)

I have a new passport so I had to make a new profile.
I tried several times to fill in the e-Arrival form and every time end up on the pay for e-Visa 36US.
There is no way to choose VOA, only different Visa types T, E, K, D.
The "trick" is to choose Visa K, then U can finish the registration.

I arrived yesterday 17/9.

New is also that I could pay with CC. No extra fee. Just 30US.

Almost immediately after I payed I got the passport back with just a small sticker with a QR-code.

No more FullPage VISA. No more stamps. Just a small sticker.

No more standing in line and wait for passport.

Very smooth!

Can you scan the QR code and see what it stands for? Visa type, expiry date, that kind of stuff?

Immigration app

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