I received an email from EVA air today, telling me that my return flight home from Bangkok has been cancelled for the second time. I’m now seeking a refund, as Taiwan is no longer allowing foreigners to transit through until further notice.
It looks like I’ll have to book a one-way ticket home with a different airline. I see lots of flights available on third party booking sites, but when I check those dates against the airline’s official website, the flights are not available.

Ryan754326 wrote: ↑Fri Apr 24, 2020 4:09 pm I received an email from EVA air today, telling me that my return flight home from Bangkok has been cancelled for the second time. I’m now seeking a refund, as Taiwan is no longer allowing foreigners to transit through until further notice.
It looks like I’ll have to book a one-way ticket home with a different airline. I see lots of flights available on third party booking sites, but when I check those dates against the airline’s official website, the flights are not available.

I been looking info up as might be in same situation.. w transit in singapore.
It seems like Korean air is good for now... You can transit thru Korea....

https://www.koreanair.com/global/en/202 ... D7V5olpBK8

Passengers transiting through Incheon International Airport to third countries will not face the new quarantine requirement, but will receive a temperature screening and health questionnaire.

I received below from Air Asia yesterday. It does not say when they start flying again but it will be a nasty experience. Also have found that JC Airlines are starting flights between Siem Reap and Phnom Penh from 1st June. Not clear when Cambodia Angkor Air or Cambodia Airways are restarting.





InThisTogether
COVID-19: Flying safe with AirAsia - Safety measures AirAsia implements On-Ground and In-flight
To Ensure You Arrive Safely And In Good Health At Your Destination
Your health and safety is always our top priority. As we prepare to return to the skies, you have our commitment that now, more than ever, this remains true.

We are looking forward to once again connecting people and places and recognise the duty to do so responsibly and with care.

AirAsia is working closely with regulators, local governments, civil aviation and health authorities, including the World Health Organisation (WHO) and the International Civil Aviation Organisation (ICAO) and adhering to their expert advice.

While we are doing this, we also need your cooperation with the following to ensure that you have a smooth, memorable journey with us:
- First and foremost, it is your responsibility to ensure that you are eligible to travel, be it international or domestic before booking a flight. Please refer here to check on travel restrictions and special requirements.

- All AirAsia guests will be required to bring their own mask and wear it properly before, during and after the flight, including during check-in and bag collection. Guests without a mask will be denied boarding.

- Carry-on cabin baggage - to facilitate social distancing especially during embarkation and disembarkation, we will only allow ONE piece of cabin baggage not exceeding 5 kg for each guest. This will help minimise unwanted contact between you and another guest’s baggage and vice versa. More details are available here.

- Please arrive early at the airport - preferably 3 hours before departure - to allow for enough time for all the necessary processes to take place.
To ensure that the highest standards of safety and hygiene are maintained at all times, here are some of the measures AirAsia is taking on the ground and in the air:
Aircraft cleaning:

- Aircraft will undergo disinfection including a deep clean performed using cleaning agents in accordance with Airbus Aircraft maintenance Manual (AMM) by professional cleaning teams

- Every night stop, aircraft goes under a thorough 2-hour cleaning procedure, in compliance with instructions from health authorities

- For more information on aircraft disinfection, click here.
Pre-flight:

- Temperature screening will take place at different checkpoints, including boarding gates

- Cabin crew will go through temperature checks after every shift

- Social distancing will be observed with floor markers at queuing areas, including check-in counters & kiosks

- Alternate check-in counters will be opened to keep social distancing

- Hand sanitizers will be available through journey processing point for guests and staff

- Cabin will be disinfected via aerosol spraying before departure of all domestic and international flights

- Pre-flight briefings on safety and hygiene will be conducted for all boarding cabin crew to ensure we are consistently following the most up-to-date advice

- Contactless web and mobile check-in to reduce surface and physical contact in check-in and boarding processes
In-flight:

- All AirAsia aircraft are fitted with HEPA filters normally used in hospitals, which filter out particles and airborne contaminants such as viruses and bacteria

- All cabin crew will be in protective equipment including masks and gloves

- We will observe seat distancing, when flight occupancy allows, for guests to move within respective zones, under cabin crew’s guidance

- Food Safety
- All meals are produced and packaged hygienically following strict food safety requirements
- All production staff will regularly be monitored on COVID-19 guidelines
- Cabin crew handling menu items will wear disposable gloves

- Cabin crew are well trained to assist with any medical situation inflight including identification and isolation of anyone onboard who may feel unwell

- Temperature checks will occur before arrival to destinations where temperature screening is mandatory
Arrival:

- Health declaration forms will be handed out to be filled out before or on arrival

- Thermal screening will take place upon arrival

- Transit passengers will be asked to stay at the airport

- Mandatory quarantine may take place as per regulations at your destination country
How can you do your part?

We ask that you observe the universally recommended protective precautionary measures, including practising high personal hygiene.

Please be reminded, once again, that you are required to bring your own mask and wear it properly before, during and after the flight, including during check-in and bag collection; failing which, you will not be accepted on the flight.
Thank you for your continued support, we look forward to welcoming you onboard again soon.

Captain Ling Liong Tien
Chief Safety Officer
AirAsia

( l also posted this on the "Flying Restrictions" thread)

Air Asia is selling flights to and from Australia starting June 1.
Every flight has the notation "selling fast"
There is not a snowflakes chance in hell that these flights will happen according to Oz's no 1 authority on when australian borders will open - the Chief Medical Officer.

I am not one who has ever done more than minor grumbling about Air Asia - they have been fantastic for a perennially broke bloke like me. But this is beyond the pale.
A desperate grab for cash flow when they know perfectly well these flights will not happen.

Scam scam scam Warning (in flashing lights)
They must be going bad, to pull a blatantly dishonest scam like this.

"Tourism Minister Simon Birmingham says there are no guarantees international flights will resume by December."

"Even though Professor Brendan Murphy, Australia's chief medical officer, said this week that international travel should not resume sooner than in "three or four months", travel health specialists believe it could take longer."

"Professor Adam Kamradt-Scott, who specialises in global health security and international relations at the University of Sydney, said that Australians need to be prepared to postpone overseas travel for at least the next six months, meaning that overseas travel beyond New Zealand may not resume to any real extent until 2021."

SternAAlbifrons wrote: ↑Mon Apr 27, 2020 8:22 am ( l also posted this on the "Flying Restrictions" thread)

Air Asia is selling flights to and from Australia starting June 1.
Every flight has the notation "selling fast"
There is not a snowflakes chance in hell that these flights will happen according to Oz's no 1 authority on when australian borders will open - the Chief Medical Officer.

This^

Don't buy tickets on Air Asia now. Air Asia has been selling tickets for PNH-DMK for weeks with flights 'planned' to restart yesterday.

Guess what? Did not happen. Now they greyed them all out until June 1st. They're just being pre-active instead of re-active but they don't know too, guess they're desperate for cash like every company in the world and they don't want to start with empty planes when eventually they will restart services.

IraHayes wrote: ↑Fri Apr 24, 2020 4:29 pm For all their bad press AirAsia have allowed anyone with a booked flight to move it, free of charge, to any future date before 31st Oct. and at no extra cost.
My mother had booked a flight (in their allotted time frame) to pop over to see my sister for 2 months. We had been waiting to see how things were looking and since her visa needed renewing we decided to renew her visa for 3 months, move the Aus trip to just before the visa ends and with a 2 month stay she would fly back still inside their cut off date of 31st Oct.
So, for her, they have been great. She gets her flight at the very good price that was available when people were stopping travelling and they were doing some good deals and if the shtf here well she can cut her losses and just fly back to the UK.

Vietnam Airlines, in comparison, with whom my wife had booked a flight back to HCM with the day before they went into complete airport shutdown for visitors, they have been useless. slow and painful to deal with and no moving of flights... and the cherry on the top was a $50 admin fee for refunding the flight!

Compared to Vietjet Vietnam airlines is a lot better! Vietjet offered to change the flight to any day before the end of May for the same time for free but fare different applies and there is one week blackout at the beginning of May. That’s not the worst! They haven’t resumed flights yet! OR you can get a credit for future flights but flight/date change/name change fees apply!!! Anyway, I’ve claimed a recharge on my MasterCard as many have said that the have been fully refunded this way! And lastly when you call Vietjet it typically takes 40 minutes to get through and you are the whole time being charged a premium rate!

I also had flights booked on bamboo airways equally as hopeless! And CambodiaAngkorAir through trip.com. I have to say trip.com were fantastic! Fully refunded in 1 week no hassle!

SternAAlbifrons wrote: ↑Mon Apr 27, 2020 8:22 am ( l also posted this on the "Flying Restrictions" thread)

Air Asia is selling flights to and from Australia starting June 1.
Every flight has the notation "selling fast"
There is not a snowflakes chance in hell that these flights will happen according to Oz's no 1 authority on when australian borders will open - the Chief Medical Officer.

I am not one who has ever done more than minor grumbling about Air Asia - they have been fantastic for a perennially broke bloke like me. But this is beyond the pale.
A desperate grab for cash flow when they know perfectly well these flights will not happen.

Scam scam scam Warning (in flashing lights)
They must be going bad, to pull a blatantly dishonest scam like this.

"Tourism Minister Simon Birmingham says there are no guarantees international flights will resume by December."

"Even though Professor Brendan Murphy, Australia's chief medical officer, said this week that international travel should not resume sooner than in "three or four months", travel health specialists believe it could take longer."

"Professor Adam Kamradt-Scott, who specialises in global health security and international relations at the University of Sydney, said that Australians need to be prepared to postpone overseas travel for at least the next six months, meaning that overseas travel beyond New Zealand may not resume to any real extent until 2021."

Note well a key point mixed into the contents of their email which I and many others received yesterday:

- First and foremost, it is your responsibility to ensure that you are eligible to travel, be it international or domestic before booking a flight.

If you book it and can't go, don't expect a refund or even a free date change. The rules of the game are changing, the onus of eligibility of transport will be on you.