British Airways - customer satisfaction plunges
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British Airways - customer satisfaction plunges
29 April 2018
Commentary: Has British Airways gone to the dogs?
Traditional airlines like British Airways face fierce competition that can put them out of business. One observer from the Financial Times suggests airlines have to balance customer satisfaction against viability to survive.
LONDON: British Airways has gone to the dogs. Everyone says so. Write about the airline, and readers’ complaints come taxi-ing in.
The consumer rankings confirm “the world’s favourite airline” is no longer anything of the sort.
Among long-haul economy airlines surveyed recently by one UK consumer organisation, BA came third from bottom — way behind top-ranked carriers such as Singapore Airlines, Emirates and its UK rival Virgin Atlantic. Only American Airlines and United fared worse.
I should have tales of woe too. According to the “my flightpath” section of the BA website, I have flown 295,207 miles with the airline since 1998 — nearly 12 times the circumference of the Earth.
In the past three years alone, I have taken 44 BA flights to and from destinations from Amsterdam to Tokyo. I have flown in all four classes — economy, premium economy, business and once, due to a freak price offer, first.
Have I joined the anti-BA chorus? Not really.
Almost all my BA flights have got me there and back, nearly always on time.
https://www.channelnewsasia.com/news/bu ... m-10177040
Commentary: Has British Airways gone to the dogs?
Traditional airlines like British Airways face fierce competition that can put them out of business. One observer from the Financial Times suggests airlines have to balance customer satisfaction against viability to survive.
LONDON: British Airways has gone to the dogs. Everyone says so. Write about the airline, and readers’ complaints come taxi-ing in.
The consumer rankings confirm “the world’s favourite airline” is no longer anything of the sort.
Among long-haul economy airlines surveyed recently by one UK consumer organisation, BA came third from bottom — way behind top-ranked carriers such as Singapore Airlines, Emirates and its UK rival Virgin Atlantic. Only American Airlines and United fared worse.
I should have tales of woe too. According to the “my flightpath” section of the BA website, I have flown 295,207 miles with the airline since 1998 — nearly 12 times the circumference of the Earth.
In the past three years alone, I have taken 44 BA flights to and from destinations from Amsterdam to Tokyo. I have flown in all four classes — economy, premium economy, business and once, due to a freak price offer, first.
Have I joined the anti-BA chorus? Not really.
Almost all my BA flights have got me there and back, nearly always on time.
https://www.channelnewsasia.com/news/bu ... m-10177040
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- bolueeleh
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Re: British Airways - customer satisfaction plunges
what do you yall expect? when these fuckers put profits ahead of everything else?
Money is not the problem, the problem is no money
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Re: British Airways - customer satisfaction plunges
Breathe in.
BA plans to squeeze yet another seat into each economy row on its Boeing 777s, although it says this just brings it into line with airlines such as Emirates and Etihad.
- WorldCupFever
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Re: British Airways - customer satisfaction plunges
They are the worst big airline I have flown (I haven't flown any American airlines), never anywhere near the cheapest option either.
Their food is absolutely terrible, and maybe just my experience but the planes always seem pretty old too.
Their food is absolutely terrible, and maybe just my experience but the planes always seem pretty old too.
- bolueeleh
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Re: British Airways - customer satisfaction plunges
Money is not the problem, the problem is no money
Re: British Airways - customer satisfaction plunges
The worst is transiting at any UK airport, especially Heathrow. Non stop queuing and delays, to the point they make you arrive something like 5 hours before your flight.
BA is pretty bad, old planes and old nagging hags just like any US airline. Asian carriers and the gulf states' are way better and a bit cheaper.
BA is pretty bad, old planes and old nagging hags just like any US airline. Asian carriers and the gulf states' are way better and a bit cheaper.
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