British Airways - customer satisfaction plunges

Do you have a Cambodian trip report you want to share? Post it here, and feel free to link to your blog if it's a travel blog for Cambodia, South East Asia, or anywhere really. You can ask and answer questions about travel advice in Cambodia or just share your pictures and videos with us. Most people who live in or visit Cambodia have also checked out nearby countries like Vietnam, Thailand, Laos, Myanmar, Malaysia, Indonesia and the Philippines, and you can get to most of these countries by traveling overland, so put any travel plans, reviews or questions here. Discussions about dirt bike trails in here as well.
User avatar
CEOCambodiaNews
Expatriate
Posts: 62434
Joined: Sun Oct 12, 2014 5:13 am
Reputation: 4034
Location: CEO Newsroom in Phnom Penh, Cambodia
Contact:
Cambodia

British Airways - customer satisfaction plunges

Post by CEOCambodiaNews »

29 April 2018
Commentary: Has British Airways gone to the dogs?
Traditional airlines like British Airways face fierce competition that can put them out of business. One observer from the Financial Times suggests airlines have to balance customer satisfaction against viability to survive.

LONDON: British Airways has gone to the dogs. Everyone says so. Write about the airline, and readers’ complaints come taxi-ing in.

The consumer rankings confirm “the world’s favourite airline” is no longer anything of the sort.

Among long-haul economy airlines surveyed recently by one UK consumer organisation, BA came third from bottom — way behind top-ranked carriers such as Singapore Airlines, Emirates and its UK rival Virgin Atlantic. Only American Airlines and United fared worse.

I should have tales of woe too. According to the “my flightpath” section of the BA website, I have flown 295,207 miles with the airline since 1998 — nearly 12 times the circumference of the Earth.
In the past three years alone, I have taken 44 BA flights to and from destinations from Amsterdam to Tokyo. I have flown in all four classes — economy, premium economy, business and once, due to a freak price offer, first.

Have I joined the anti-BA chorus? Not really.
Almost all my BA flights have got me there and back, nearly always on time.
https://www.channelnewsasia.com/news/bu ... m-10177040
Join the Cambodia Expats Online Telegram Channel: https://t.me/CambodiaExpatsOnline

Cambodia Expats Online: Bringing you breaking news from Cambodia before you read it anywhere else!

Have a story or an anonymous news tip for CEO? Need advertising? CONTACT US

Cambodia Expats Online is the most popular community in the country. JOIN TODAY

Follow CEO on social media:

Facebook
Twitter
YouTube
Instagram
User avatar
bolueeleh
Expatriate
Posts: 4448
Joined: Fri Jan 29, 2016 12:39 am
Reputation: 842
Location: anywhere with cheap bonks

Re: British Airways - customer satisfaction plunges

Post by bolueeleh »

what do you yall expect? when these fuckers put profits ahead of everything else?
Money is not the problem, the problem is no money
Anchor Moy
Expatriate
Posts: 13458
Joined: Wed May 28, 2014 11:37 pm
Reputation: 3974
Tokelau

Re: British Airways - customer satisfaction plunges

Post by Anchor Moy »

bolueeleh wrote: Sun Apr 29, 2018 9:23 pm what do you yall expect? when these fuckers put profits ahead of everything else?
Breathe in.
BA plans to squeeze yet another seat into each economy row on its Boeing 777s, although it says this just brings it into line with airlines such as Emirates and Etihad.
User avatar
WorldCupFever
Tourist
Posts: 4
Joined: Wed Mar 28, 2018 3:02 pm
Reputation: 1
Russia

Re: British Airways - customer satisfaction plunges

Post by WorldCupFever »

They are the worst big airline I have flown (I haven't flown any American airlines), never anywhere near the cheapest option either.

Their food is absolutely terrible, and maybe just my experience but the planes always seem pretty old too.
User avatar
bolueeleh
Expatriate
Posts: 4448
Joined: Fri Jan 29, 2016 12:39 am
Reputation: 842
Location: anywhere with cheap bonks

Re: British Airways - customer satisfaction plunges

Post by bolueeleh »

Image
Money is not the problem, the problem is no money
logos
Expatriate
Posts: 607
Joined: Fri May 16, 2014 4:43 pm
Reputation: 148
Location: PP
Kiribati

Re: British Airways - customer satisfaction plunges

Post by logos »

The worst is transiting at any UK airport, especially Heathrow. Non stop queuing and delays, to the point they make you arrive something like 5 hours before your flight.

BA is pretty bad, old planes and old nagging hags just like any US airline. Asian carriers and the gulf states' are way better and a bit cheaper.
Post Reply Previous topicNext topic
  • Similar Topics
    Replies
    Views
    Last post

Who is online

Users browsing this forum: No registered users and 272 guests