Kung-fu Hillbilly wrote: ↑Wed Dec 18, 2019 9:32 am

was behaving like a "wild bear" during the flight.

Kung-fu Hillbilly wrote: ↑Tue Dec 17, 2019 1:19 pm
Screenshot: Asha Barbaschow

By Asha Barbaschow
December 11, 2019

AirAsia shutters call centres to go all-in on chatbot and voice AI

AirAsia has closed its voice call centres in a move the company's chief customer happiness officer Adam Geneave said was "controversial", but embraces the future.

Speaking at Salesforce's annual Dreamforce conference recently, Geneave said the future of customer experience is messaging and voice-based artificial intelligence (AI).

In preparing for this future, AirAsia has gone all-in with its chatbot, Ava.

As a result of that we've been able to do something really controversial … which is close our voice call centre, because what we've learned is nobody wants to sit on hold to a voice call centre anymore. Life is about messaging,"

full https://www.zdnet.com/article/airasia-s ... -voice-ai/
[/quote

Correct, they don't want to be left endlessly on hold. What they want is for their call to answered with a minute and contact with a competent assistant.

I had experience with Air Asia recently over a refund that I received in very quick time and I posted about it on this site. However, I tried so many times to ask AVA the question, "How long does a refund take", "how many days...", "how much time..." etc. The moment you use the word refund you are put to the refund claim page and that is it.

The problem with these chatbots is they only answer questions that their programmers have thought of and, of course, questions they want to answer. Anything else and you might as well ask the cat.

Kung-fu Hillbilly wrote: ↑Wed Dec 18, 2019 9:32 am
A man was taped to his seat mid-flight. (Interior Ministry of Russia)

'Wild, drunk' plane passenger taped to his seat after 'trying to burst into cockpit'

A "wild" plane passenger on a Russian flight was sticky-taped to his seat for reportedly trying to enter the cockpit.

The man, who was believed to be drunk, allegedly became aggressive and demanded to speak to the pilot, The Mirror reported.

He then began to swear at crew and other passengers during the four-hour domestic trip from Mineralnye Vody to Novosibirsk in Russia.

One witness said the man, aged in his 50s, was behaving like a "wild bear" during the flight.

The passenger was arrested when the plane landed in Novosibirsk, where he "continued his wild behaviour", a spokesperson for the Interior Ministry said.

"He verbally abused the duty policemen and tried to attack them."

Police said the man was highly intoxicated before he boarded the flight.

https://www.9news.com.au/national/man-t ... 754b55db7f