Nay, good sense.

Putting in one's "terms and conditions", far from making it less mun shopeap and embarrassing, makes it more so by publicizing it.

Bassaka puts the blame on CAMS



Mon, 28 September 2015
Pech Sotheary
The government has asked the company that manages airports in Cambodia to explain why, according to airline Bassaka Air, it demanded $240 from the carrier for helping a disabled passenger board one of its aircraft.

Bassaka Air, which found itself at the centre of a media storm last week after it asked Sudanese wheelchair user Rahma El Siddig Gasm Elbari Mustafa to pay the extra cash, has since blamed Cambodia Airport Management Service Company (CAMS), owned by France’s Vinci Group and Malaysia’s Muhibbah Airport Services (Labuan) Ltd, for the debacle.

The airline wrote to the government’s Disablity Action Council (DAC) on Thursday, denying it had acted in a discriminatory way and saying it had no choice but to ask Mustafa for the extra money because it was asked to pay the sum by CAMS.

The airport company asked it for the money, Bassaka Air claimed in its letter, in return for providing a special lift that raises wheelchairs to the level of an aircraft’s door after its disabled passenger arrived at Siem Reap airport on September 19 to take a flight to Phnom Penh.

Last week, DAC head and Minister for Social Affairs Vong Sauth said the government might take legal action against Bassaka Air if it discovered the airline had intentionally discriminated against a disabled person.

Chairman of DAC General Secretariat, Em Chanmakara, has now written to CAMS director Emanuel Menanpeau asking why an extra fee was charged for helping a wheelchair user board an aircraft.

“I am asking the company to explain the additional charge of $240 officially, reasonably and responsibly, in order to protect disabled people’s interests in Cambodia in accordance with disability protection and empowerment laws and the disability treaty,” he said in his letter.

Menanpeau could not be reached for comment yesterday for comment.

Chanmakara told the Post yesterday that DAC also planned to meet both Bassaka Air and CAMS this week to seek a solution.

“Generally, disabled passengers do not need to pay any additional charge for services,” he added.

Executive director of Cambodia Disability Organization, Ngin Sao Roath took a dim view of Bassaka Air’s explanation of what had happened and said the companies involved were trying to pass the buck.

“Putting the blame on another party is not a good solution,” he said, adding that the airline, the airport management company and the government had a duty to ensure disabled people could travel in comfort.

Roath added that the Cambodia Disability Organization planned to write to Vong Sauth to suggest the establishment of an inter-ministry committee comprising DAC and the State Secretariat of Civil Aviation in order to avoid a similar problem happening in the future.

http://www.phnompenhpost.com/national/b ... blame-cams

Ok:

Special needs:

I have special needs, where can I get help?

Cambodia Airports meet the minimum standards for disabled access, but we strive to go beyond what must legally be provided. We aim to offer all our passengers good facilities, easily accessed and well signposted. We also want all our customers to feel included in the travelling experience, regardless of any special needs they may have.

http://www.cambodia-airports.aero/passe ... aqs#anchor

Good news. Thanks to the negative publicity caused by this case,free service for disabled people systematically at all airports in Cambodia.

Following a firestorm of negative publicity, Cambodian carrier Bassaka Air has agreed to reimburse a disabled passenger $240 for a boarding fee. ..
A subsequent letter from Bassaka director Wern Cheun confirmed the reimbursement and expressed the company’s remorse for the “unintentional incident”, which it attributed to a miscommunication with CAMS.

“The company will implement the free lifting service . . . in the three international airports,” the letter confirmed.

Sun Srey Touch, an officer from Cambodia’s Disabled People’s Organization, welcomed the company’s good will and respect for disabled rights. “It has started to acknowledge disability laws and we hope that it will continue obeying these,” she said

http://www.phnompenhpost.com/national/a ... lchair-row

Good that they cough up; outrageous that it happened in the first place.

hanno wrote:What do you expect flying for USD 3.99?

Is it one of those "no frills" airlines where they literally sell you a ticket and if you want to check in, board the aircraft or carry luggage you have to pay through the nose?

ali baba wrote:

hanno wrote:What do you expect flying for USD 3.99?

Is it one of those "no frills" airlines where they literally sell you a ticket and if you want to check in, board the aircraft or carry luggage you have to pay through the nose?

Wasn't it Ryan Air that mulled passengers paying 2 Quid to use the toilet? The idea was nixed after someone pointed put that all the lager louts returning from their stag parties would just piss on the floor.....

hanno wrote:

ali baba wrote:

hanno wrote:What do you expect flying for USD 3.99?

Is it one of those "no frills" airlines where they literally sell you a ticket and if you want to check in, board the aircraft or carry luggage you have to pay through the nose?

Wasn't it Ryan Air that mulled passengers paying 2 Quid to use the toilet? The idea was nixed after someone pointed put that all the lager louts returning from their stag parties would just piss on the floor.....

Yep, and Ryan Air was considering standing stalls for a while for commuter flights, fit more passengers in.