Brody wrote: ↑Thu Nov 12, 2020 8:32 am Good.......sends a message to Thais.

Your thin-skin, arrogant, elitist, bullying bullshit may go over well in your land of 'smiles'. But the western world just told you where you can stick that.

Tripadvisor CEO Steve Kaufer said he doubted any tourism board would want their destination known as one that jails people who write hotel or restaurant reviews. “This extraordinary action is why we have taken steps to issue an alert.”

Regarding news about our hotel and the TripAdvisor notification on our review page, we would like to clarify the following information.
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The hotel respects the consumer's right to express opinions and welcomes constructive feedback and authentic reviews. Our page on TripAdvisor shows both dissatisfied reviews and many positive reviews. The hotel has always taken guest’s feedback to assist us in improving ourselves. Guests’ dissatisfied reviews are always answered via the review website which is our standard response procedure.
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This particular guest had created numerous false malicious reviews to purposely defame the hotel on several websites, causing damage to the hotel. He used fake accounts to create malicious reviews with content including slavery, xenophobia, and coronavirus.
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Initially, we hoped to negotiate with the guest to stop the stream of malicious reviews. We had tried to contact the guest several times to request him to stop his actions. However, the guest refused to respond to or acknowledge the hotel’s correspondences and continued to post malicious reviews online.
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As a last resort, the hotel was required to file a report and take legal action to protect our rights, our business, and our employees' welfare who had been abused by the guest.
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This guest also has an ongoing felony case for unlawful use of a weapon for shooting within a premise of a bar, and a convenience store with a .40 pistol (among other counts). The guest is wanted under and fled from an arrest warrant from Kansas City, Jackson County, Missouri, USA (Document of warrant https://bit.ly/3ktziNr). When the police took him into custody according to the law and set bail. During custody, this guest could not bail himself out in time. He later posted bail and did not receive any imprisonment sentence.
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The guest later confessed that he acted in bad faith and apologized to the hotel. The hotel has since withdrawn the complaint . Even now, a review from this guest on TripAdvisor still remains on our review page. The hotel did not enforce law to block his review or force him to review us positively. We simply wanted him to stop defaming us with information unrelated to his experiences at the hotel and end his slanderous campaign. The first review of this guest was removed by TripAdvisor as the hotel reported after it was published online for allegedly not following TripAdvisor guidelines.
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We are disappointed that TripAdvisor has not remained impartial and decided to dishonor the agreement by downgrading our ranking along with displaying a notification on our review page even when the hotel is not in the wrong. Furthermore, both parties have already agreed to settle this matter. TripAdvisor did not provide all the facts regarding this case, making their notification very misleading. Even though we have tried to explain the situation to TripAdvisor and requested their advice several times, TripAdvisor has never provided us with a concrete solution on how they can assist businesses to stop consumers from using their platform to attack businesses out of evil intent.
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The hotel would like to thanks Google (Google Reviews) for being impartial, assisting and protecting the hotel from false, slanderous reviews from this guest and multiple online malicious reviews that came after because of this incident.
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Lastly, we believe that freedom of speech and expression should be based on facts. By utilizing freedom of speech, one should follow ethical and humanitarian principles and never use false information as a tool to violate others' rights and harm others.

Wes GB
This hotel will make fake posts about you. I am the person charged in this case, Wesley Barnes. They claim I am someone that committed a crime in America. That is not true. I am in America now, no one can fly into America with Criminal warrants. That is what this hotel will do. They said they will go to Thai international affairs against me. What a joke I wish they will try. Thai government has no power outside of Thailand What a JOKE!!!!! I am certain they will delete this message, so

Now it’s come to light that Mr Barnes has been of interest to the US judicial system in the past, being accused of firing a weapon at a bar in Jackson County, Missouri