General Data Protection Regulation (GDPR)

finbar · Post by **finbar** » Thu Oct 04, 2018 5:47 pm

Kammekor wrote: ↑Thu Oct 04, 2018 5:03 pm
TOG wrote: ↑Thu Oct 04, 2018 2:31 pm
finbar wrote: ↑Thu Oct 04, 2018 7:35 am
Well, it turned out to be a senile old PC doctor wanting to speak to my wife about her recent blood tests. All he had to say was could your wife call me at the surgery. No data risks, no confidential information given.
Huh?
The very fact of the call is confidential of course.
"Hello, Mrs TOG?
May I speak to you husband please?
Who is it?
Oh it's Dr Richard Head from the venereal disease clinic, could he call me urgently about his results, which of course are strictly confidential, please"
The confidential bit is all about the patients details, not about who wants to speak to them. (bit of common sense from you required here).....

All he had to say was "could your wife call the surgery about her annual blood test" (which we all get called in for). Nothing more nothing less.

Of course, I could let her speak to an absolute stranger who refuses to say who he is or his number and then it may turn out to be a pervert or worse...Maybe preferable to you but not the police, crime prevention or neighborhood watch.
No, the word annual and blood already cross the line of pricacy. It's none of your business (just being someone taking the phone in the house, for the caller you could just be anyone) what kind of test she has to call about. He could have asked you to ask Mrs TOG to contact the hospital for her results. Period.

The person she needs to speak to is also confidential. If she has to speak to dr xxx Oncologist, or doc yyy Infectious diseases specialist, that's too much info too. That's why any smart hospital won't let the doc call to the patient for this, but a third person from a generic department. He or she can give his or her name, department, whatever, and all he or she needs to know is mrs TOG has to be contacted to request her to contact the hospital to receive test results.

But I don't understand the fuss this hospital creates by itself. Why not agree with mrs TOG she calls to the hospital on or after a certain day, with her case number and name? GDPR to blame too?

Yes, and even that it's a call from the hospital/clinic is private, and could cause difficulty, as I think I illustrated in my reply to TOG. I agree the hospital should have obtained consent to divulge the fact of a hospital visit to the husband or other random call recipient, or just made better communication arrangements.

TOG wrote:(bit of common sense from you required here).....

And a bit of reading comprehension from you. 'Common sense' is often neither common, nor, in your case, sense.

TOG · Post by **TOG** » Thu Oct 04, 2018 9:10 pm

Taking this further.

The surgery (clinic) have no problem sending out SMS to the mobile phone we share telling her that her liver biopsy report is back or telling me that my biopsy on my scalp was cancerous and to come in but they cannot say that, just put it in an SMS that either one of us can read.

The whole issue is stupid, even more so in that the doctor who phoned about her blood tests and refused to say who he was was the one we both saw at the same time when she had her sample taken. He knew full well that I was aware of her blood tests and she of mine.

As I said, common sense needed.

finbar · Post by **finbar** » Thu Oct 04, 2018 11:36 pm

TOG wrote:The surgery (clinic) have no problem sending out SMS to the mobile phone we share

TOG wrote:He knew full well that I was aware of her blood tests and she of mine.

These facts seem to be rather pertinent to your complaint, yet you didn't make them common knowledge.

Best of luck regarding your scalp. I mean it genuinely, not as sarcasm.

epidemiks · Post by **epidemiks** » Fri Oct 05, 2018 6:14 am

TOG wrote:
finbar wrote: ↑Thu Oct 04, 2018 7:35 am
Well, it turned out to be a senile old PC doctor wanting to speak to my wife about her recent blood tests. All he had to say was could your wife call me at the surgery. No data risks, no confidential information given.
Huh?
The very fact of the call is confidential of course.
"Hello, Mrs TOG?
May I speak to you husband please?
Who is it?
Oh it's Dr Richard Head from the venereal disease clinic, could he call me urgently about his results, which of course are strictly confidential, please"
The confidential bit is all about the patients details, not about who wants to speak to them. (bit of common sense from you required here).....

All he had to say was "could your wife call the surgery about her annual blood test" (which we all get called in for). Nothing more nothing less.

Of course, I could let her speak to an absolute stranger who refuses to say who he is or his number and then it may turn out to be a pervert or worse...Maybe preferable to you but not the police, crime prevention or neighborhood watch.

Does your wife not answer the phone, ever?

Kammekor · Post by **Kammekor** » Fri Oct 05, 2018 9:34 am

TOG wrote: ↑Thu Oct 04, 2018 9:10 pm Taking this further.

The surgery (clinic) have no problem sending out SMS to the mobile phone we share telling her that her liver biopsy report is back or telling me that my biopsy on my scalp was cancerous and to come in but they cannot say that, just put it in an SMS that either one of us can read.

The whole issue is stupid, even more so in that the doctor who phoned about her blood tests and refused to say who he was was the one we both saw at the same time when she had her sample taken. He knew full well that I was aware of her blood tests and she of mine.

As I said, common sense needed.

So it just shows the hospital messed up in the past with their policies back then, and they mess up now with their new policy.

Just now the 'unelected Brussels bureaucrat' are to blame, and before the hospital was to blame.

</irony>

Anyway, best of luck with your medical issues.

TOG · Post by **TOG** » Fri Oct 05, 2018 2:57 pm

epidemiks wrote: ↑Fri Oct 05, 2018 6:14 am Does your wife not answer the phone, ever?

No she does not. Having had obscene phone calls in the past, she wants me to vet the calls first. She will not answer the door either due to the number of fake salespeople etc. who are around. If I am in, she wants me to answer all calls and see who is at the door. When you are only 4ft 10", 39Kg and 71 years old, you are cautious. I on the other hand am 5ft 11" and 105 kilos and do not care who is at the door or on the phone.

I do not see anything wrong with that. It's called protecting my wife.

fax · Post by **fax** » Fri Oct 05, 2018 3:05 pm

GDPR regulates handling of personally identifiable data, right? Remember that auditors look for what matches the format of personally identifiable data without verification (warrantless cross record checks is basically bureaucratic hacking). So what we have is a bunch of auditors looking for what seems to be personally identifiable data. Now what is on that list? Birth dates, phone numbers, email addresses... Here's a list of GDPR violations:

- 555-LOVE-BEER
- 1810051234
- 010203-0405
- [email protected]

So that's one blatant problem here.

Anchor Moy · Post by **Anchor Moy** » Fri Oct 05, 2018 3:59 pm

@OP. If you are unhappy with the NHS, you are going to love the Cambodian health system. You can be sure that nobody will call you at all, for anything, ever.

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