Metfone not roaming. Anyone have a contact?
Metfone not roaming. Anyone have a contact?
So, I am stuck in Thailand and my Metfone SIM card is not roaming. This used to work, but this trip I get absolutely nothing. Yes, I did pay for it. I checked before I left and the SMS came back saying roaming was subscribed.
When I check to see available networks, (by going to Settings->More->Cellular Networks->Network Operators in Android 5.1.1) there are none available. The same phone when I insert a local Thai SIM card shows about 20. The SIM card is just fine. There were no issues with it when I left the airport, and I'm certain it will work just fine when I return.
The problem seems to be some kind of issue in Metfone's network that won't authenticate the SIM for roaming. I tried emailing Metfone to the address on their website, but not surprisingly I get no response.
Does anyone have a way to contact Metfone that doesn't require paying expensive charges to call Cambodia from Thailand? Or can anyone suggest something I can try to make this work?
When I check to see available networks, (by going to Settings->More->Cellular Networks->Network Operators in Android 5.1.1) there are none available. The same phone when I insert a local Thai SIM card shows about 20. The SIM card is just fine. There were no issues with it when I left the airport, and I'm certain it will work just fine when I return.
The problem seems to be some kind of issue in Metfone's network that won't authenticate the SIM for roaming. I tried emailing Metfone to the address on their website, but not surprisingly I get no response.
Does anyone have a way to contact Metfone that doesn't require paying expensive charges to call Cambodia from Thailand? Or can anyone suggest something I can try to make this work?
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Re: Metfone not roaming. Anyone have a contact?
They've got an online Chat help here http://metfone.com.kh/en/support/contact-us
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Re: Metfone not roaming. Anyone have a contact?
You're welcome.
Re: Metfone not roaming. Anyone have a contact?
Sorry about not thanking you.
I did finally get an answer from Metfone who had no useful ideas and suggested I stop by a shop when I get back so they can look at it. The answer doesn't come as a surprise.
I did finally get an answer from Metfone who had no useful ideas and suggested I stop by a shop when I get back so they can look at it. The answer doesn't come as a surprise.
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