Times running out and it's lost in the system

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kgbagent
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Re: Times running out and it's lost in the system

Post by kgbagent »

beaker wrote: ↑Tue Aug 28, 2018 4:11 pm So contact AliExpress and let them know the item has not arrived. They will put in in contact with the seller to work out an agreement. That will cause the seller to look into the shipping info and you have covered your ass with AliExpress.

My bet would be it's still in transit.
I msg the seller already asking if they knew how to see where the goods were and never got a reply - 2 more days I can log a dispute and maybe something will happen. Both Singapore Post and AliExpress tracking state the parcel is in Cambodia "awaiting Customs clearance"
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beaker
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Re: Times running out and it's lost in the system

Post by beaker »

kgbagent wrote: ↑Tue Aug 28, 2018 7:15 pm
beaker wrote: ↑Tue Aug 28, 2018 4:11 pm So contact AliExpress and let them know the item has not arrived. They will put in in contact with the seller to work out an agreement. That will cause the seller to look into the shipping info and you have covered your ass with AliExpress.

My bet would be it's still in transit.
I msg the seller already asking if they knew how to see where the goods were and never got a reply - 2 more days I can log a dispute and maybe something will happen. Both Singapore Post and AliExpress tracking state the parcel is in Cambodia "awaiting Customs clearance"
That's what I meant by contacting AliExpress. Open a dispute then they will make the seller find out what is going on and work with you to solve the problem.

I have had stuff sit at customs for weeks. May depend on how busy they are but also I imagine they don't send a single item to the coast they may wait till they have a "load" of stuff and send them all at once.
"i'm the one who has to die, when it's time for me to die, so let me live my life the way i want to"
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