Claim process for parcel at post office?

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Dangerous Dave
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Claim process for parcel at post office?

Post by Dangerous Dave » Tue Dec 12, 2017 3:36 pm

Sorry to be jamming up the forum with disparate questions, but I have one more:

It happens that one of the presents I ordered was shipped via regular mail instead of DHL. I gather that packages are generally held at the post office instead of delivered by a person who, in other countries, would be referred to as a letter carrier or postman -- but I'm sure there's a fairly specific procedure for going and claiming them?

Can someone tell me what the procedure is, in detail -- including the correct address for me to go to for this? I can bring a passport, signed lease, and business card with the address of the apartment building, but I can't (for example) bring a bank statement with this address because I don't have a Cambodian bank account. And yes, I realize that a fair percentage of the parcels that get shipped to the Phnom Penh post office are subsequently "lost" by employees there, so I guess I'd like to know what the *good* *faith* procedure is, and then take my chances from there.

I live in Chatomok Duon Penh (12207) if that makes any difference in terms of the correct destination to tell the tuk-tuk driver. Or maybe I can walk? I walk to Central Market three times a week (from 55 & 240), so anything in that radius is doable for me.

Thanks, everyone.

Cheers,
Dave.
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beaker
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Re: Claim process for parcel at post office?

Post by beaker » Tue Dec 12, 2017 3:50 pm

The package should have you phone number on the label so that the local PO can call you when it arrives. Without the phone number I would go to the local PO with passport and ask if you have any packages. They have never asked what my address was or is I just show passport copy.
If ordered and received dozens of items including a couple of tablet computers and 4 new phones without any 'disappearing'.
Was the package being tracked ? If so then you will know when it is in country. In my experience it takes about another week to clear customs and to be forwarded to my local PO here in Ta Khmao.
"i'm the one who has to die, when it's time for me to die, so let me live my life the way i want to"
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Dangerous Dave
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Re: Claim process for parcel at post office?

Post by Dangerous Dave » Tue Dec 12, 2017 3:54 pm

Okay. I don't have a local SIM-card (by choice) so I put my stateside number on the order form -- which I assume the Cambodian Post Office won't want to mess with. When you say "local PO" -- where do you mean, exactly? Is there one big PO that everyone uses in Phnom Penh, or does the fact that I'm in Chatomok Duon Penh mean that I should go to a different building than that one, and if so where is it?
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frank lee bent
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Re: Claim process for parcel at post office?

Post by frank lee bent » Tue Dec 12, 2017 4:13 pm

yes, there is a central post office, google it. near riverside. you should go there and slip the clerk $1 to look for your parcel and promise $5 if found.
in future always put your local phone on the outside of the parcel- then you will get it.
works well if you do this.
why on earth you would not have a local phone i cannot fathom.
it costs less than $5 for a sim or 20 with a burner nokia
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beaker
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Re: Claim process for parcel at post office?

Post by beaker » Tue Dec 12, 2017 4:17 pm

Well in my case the send it from PP to the local Ta Khmao I don't know how many PO there are in PP and am not familer with where Chatomok Duon Penh is.
Yeah your right they will not call your out of country number.
Cellcard sims are only $1 and they give you $1 credit for call so it is actually free
"i'm the one who has to die, when it's time for me to die, so let me live my life the way i want to"
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jimpson
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Re: Claim process for parcel at post office?

Post by jimpson » Tue Dec 12, 2017 4:53 pm

I had a paper from the postal service delivered to my address in Phnom Penh telling me that I should go to the main post office in Phnom Penh - (immediately behind the train station)
On going there I was directed to an office on the side of the building and I was told that I had to pay import tax - BUT I could only do that in normal business hours Monday to Friday.
They are open on a Saturday morning but only to collect letters - not packages that have import duty to be paid.

I went back the next Monday and paid the 12,000 rial to collect my parcel (having paid for two round trips of US$12 each for the tuk-tuk to get some face cream that my wife had ordered from her cousin in France
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frank lee bent
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Re: Claim process for parcel at post office?

Post by frank lee bent » Tue Dec 12, 2017 5:04 pm

wow- you are so lucky they actually notified you at your address.
i have had nothing but good experiences with Cambodia Post/
i sent parcels of gems and jewellery into and out of here using ems, worth over 5k each and never got taxed or lost a single item.
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timmydownawell
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Re: Claim process for parcel at post office?

Post by timmydownawell » Tue Dec 12, 2017 5:34 pm

Dangerous Dave, go to the PO and ask to look through the book and find your name, when you find it, ask them to retrieve it and just show them your passport and pay the standard 2500 riel (or more depending on weight).

PO is on Corner St 13 and 102, but the parcel collection office is on the St 102 side building so don't go in the main front entrance.
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Dangerous Dave
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Re: Claim process for parcel at post office?

Post by Dangerous Dave » Tue Dec 12, 2017 5:47 pm

Thanks, everyone!
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that genius
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Re: Claim process for parcel at post office?

Post by that genius » Tue Dec 12, 2017 6:26 pm

1. Pay money
2. Collect package

Get it?

No seaks included.
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